HIRING – Call Taker / Customer Service Representative

We are seeking a highly-motivated individual interested in working for a well-established company whose core values centre around people, both employees and customers.

Searching for a full time Call Taker, the chosen candidate will be responsible for answering incoming calls in a professional and efficient manner and enter the information into the company dispatch system. This role requires a person that can demonstrate attention to detail and possesses the ability to multi-task, with an emphasis on accuracy. The working environment is high call/high volume, therefore the ability to work under stress is required. The ideal candidate will be successful if they are proven reliable, punctual, attentive, and composed under stress. This position is for work Monday to Friday.

Our office is located at 2320 Rogers Avenue, Coquitlam, BC. To apply for this position, please email a copy of your resume and your cover letter to Phoenix Truck & Crane’s President & General Manager, Lora Covinha at lora@phoenixtruckcrane.com.

Job Description Details

• Answer incoming calls in a timely, professional, and courteous manner
• Enter information into the company dispatch system accurately
• Respond to customer inquiries
• Any other duties as assigned by management

Knowledge and Skills Required

• Previous customer service and or dispatch experience an asset
• Competent using Microsoft Office
• Adept at multi-tasking
• Ability to handle high volume of calls and work under stress
• Excellent phone manners
• Excellent typing skills

Status: Position Filled